Return Policy

At Design Your Way, your satisfaction is our top priority. Each piece is curated with care, elegance, and intention. While we hope you fall in love with your purchase, we understand that sometimes things don’t work out. Here’s everything you need to know about returns and refunds:

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Returns & Exchanges

As a made-to-order and curated fashion boutique, we currently do not offer returns or exchanges unless the item is defective, damaged, or significantly not as described.

We kindly ask that you double-check product details, measurements, and images before placing your order, as all items are processed as final sale.

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Damaged or Incorrect Items

If you received a product that is:

Defective

Damaged

Wrong size or item

Please contact us within 7 days of receiving your order at ------ with the following:

Order number

Clear photos or video of the item & packaging

Description of the issue

After review, we may offer a replacement or full refund, depending on the nature of the issue.

 

Refunds (if approved)

Once your claim is reviewed and approved, a refund will be issued to your original payment method. It may take 5–10 business days to reflect, depending on your bank.

Note: We do not offer refunds for:

Delays due to customs or shipping carriers

Buyer’s remorse or change of mind

Incorrect sizing if product matches the description

 

Order Cancellation

Once an order is placed, it is processed within 12–24 hours. If you wish to cancel your order, please contact us within 6 hours of purchase. After this window, we cannot cancel as the item may already be in production or transit.

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Shipping Issues

If your order hasn’t arrived after 45 days, we will:

Investigate with our shipping partners

Offer a replacement or refund if deemed lost